“Dogfooding” is a concept from the product development community that refers to an organization using its own product to test it. This is a way of seeing how products work in real-world situations, developing empathy for the user experience, and working out bugs. “Dogfooding” is one (albeit incomplete) strategy consistent with design thinking, in which we observe and develop empathy with users while creating a solution to meet their needs.
As a performance consultant, it’s not enough to be proficient in performance improvement techniques. Whether we work inside or outside an organization, the ability to work with clients and other stakeholders is key to the success of the work that we do. The ability to do that in a remote environment increases the need for us to be intentional about our interventions and the role(s) that we play.