Tag Archives: Instructional Design

Training Not Working? Check This! (One in a Series)

If we do not also address the underlying knowledge and skills that learners need, we fail to equip them to perform.

The Curriculum and the Field Replaceable Unit (FRU)

I was working on a project with Apple Service Technicians when I was introduced to the concept of FRUs, or Field Replaceable Units. These are components in computers or other electrical devices that can be pulled out as units and replaced, either by the customer or by trained technicians, when they fail. The beauty of […]

Do You Eat Your Own Dog Food?

“Dogfooding” is a concept from the product development community that refers to an organization using its own product to test it. This is a way of seeing how products work in real-world situations, developing empathy for the user experience, and working out bugs. “Dogfooding” is one (albeit incomplete) strategy consistent with design thinking, in which we observe and develop empathy with users while creating a solution to meet their needs.

My Favorite Consulting Principle

As a performance consultant, it’s not enough to be proficient in performance improvement techniques. Whether we work inside or outside an organization, the ability to work with clients and other stakeholders is key to the success of the work that we do. The ability to do that in a remote environment increases the need for us to be intentional about our interventions and the role(s) that we play.

The Increasing Value of a Performance Mindset

Without the capacity to determine how to close performance gaps, talent development professionals often find themselves taking orders from decision-makers who don’t recognize the value of starting with the end in mind.”